Refund policy

Last updated: September 26, 2026

1. 90-Day Returns

You can return items within 90 days of delivery for a refund of the item price. It works like this:

• start your return within 90 days of delivery from your order page in your customer account or by email to info@kickspeedrollerskateshoes.com – we will send you the return instructions and address,
• send the item within 14 days of starting the return, with a tracked service, and keep your proof of postage – we can only refund items that reach us,
• once we have received and checked it, we refund the item price to your original payment method within 14 days.

The item needs to be unworn and unused – roller skate shoes not skated on and not worn outside, with clean wheels and soles and no marks of use; merch not worn, washed or used – and in its original condition and packaging, with all accessories and tags (for example the shoe box, tools, charging cables and spare parts). Return shipping is paid by the customer, and the original delivery cost is not refunded. If a returned item does not meet these conditions, we will contact you and either send it back to you at your expense or, if you agree, refund a reduced amount that reflects its condition.

This guarantee applies to all products, full price and on sale. It is offered voluntarily by Kick Speed s.r.o. (address in section 5). It does not limit the statutory right of withdrawal in section 5 where that right applies to you, and it does not affect your legal rights for defects (section 2), which are free of charge.

2. Defects, damaged or wrong items

60-Day Easy Replacement: if a manufacturing defect appears within 60 days of delivery, photos or a short video of the problem are enough. Once we have confirmed the defect, we send you a new replacement free of charge, including shipping, and you do not have to send the faulty item back. If the item is no longer available, we refund it. This is in addition to your legal guarantee and does not limit it.

Legal guarantee: you have the rights provided by law for defects that existed at delivery and become apparent within 24 months of delivery. Repairs, replacements and other remedies for defects are free of charge for you.

How to report a defect: email info@kickspeedrollerskateshoes.com with your order number and a short description. Photos or a short video help us resolve it faster. We handle every claim without undue delay and within the time limits set by law. If your order arrives damaged or you receive the wrong item, please tell us as soon as you can, ideally within 48 hours of delivery so that we can file a claim with the carrier, and we will make it right at our cost.

What is not a defect:

• normal wear and tear, such as worn wheels, bearings, soles or heel parts from use,
• damage caused by improper use, such as skating on gravel, dirt or other rough or unsuitable surfaces, stunts, jumps or high-impact use beyond what the shoes are designed for, engaging or disengaging the wheels while moving, exceeding the weight limit, forcing the pop-out wheel mechanism, or not cleaning the wheels and maintaining the bearings,
• damage caused by extreme heat or cold (for example leaving the shoes in direct sun or freezing conditions), harsh chemicals, water damage, accidents, or repairs and modifications not made by us.

3. Exchanges

Need a different size or color? The fastest way is to return the pair you have and place a new order for the one you need, so it can ship right away. If you prefer, email us and we will help you with the exchange, subject to availability.

4. Cancelling an order

You can cancel your order at any time before it ships, by emailing us or from your order page, and we refund you in full. After it has shipped, returns follow section 1, or section 5 where it applies to you. If you refuse a delivery or do not collect your parcel, please tell us; the cost of the parcel being sent back to us is a return cost, which you bear.

5. Statutory right of withdrawal (consumers in the EU and wherever the law provides it)

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a person you name (other than the carrier), take physical possession of the goods. If the items in one order arrive separately, the 14 days start when you receive the last item. You can also withdraw before your order is delivered.

How to withdraw: inform us – Kick Speed s.r.o., Okružná 20, 058 01 Poprad, Slovakia (Business ID: 55280404), info@kickspeedrollerskateshoes.com – of your decision with a clear statement. The easiest way is the Withdraw from contract link, which is also in the footer of every page: enter your name, order number and email address and confirm; no sign-in is needed, and you will receive a confirmation by email. You can also write to us by email or post, for example using the model withdrawal form at the end of this page (you do not have to use it). If you are keeping some of the items, let us know which ones you are returning. To meet the deadline, it is enough to send your notice before the 14-day period has expired.

Sending the goods back: send the goods back to us at the address above, or to the return address we give you, without undue delay and at the latest within 14 days of the day you tell us that you are withdrawing. The deadline is met if you send the goods before the 14 days have expired. You bear the direct cost of returning the goods, including any customs duties or fees on the return parcel. Please use a tracked service and keep your proof of postage.

Your refund: we will refund all payments we received from you, including delivery costs (except any extra cost of a delivery method other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days of the day we receive your notice of withdrawal. We refund to the same payment method you used, unless you expressly agree to something else; you will not pay any fees for the refund. We may withhold the refund until we have received the goods back or until you have shown proof that you sent them, whichever happens first.

Loss in value: you are liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. For roller skate shoes this includes, for example, skating on them, wearing them outdoors, worn, scratched or dirty wheels and soles, scuffs, damage and missing parts or accessories. We inspect every return and take photos. If we find a loss in value, we will tell you the amount and the reasons, and we may ask you to compensate us for it. We will not deduct this amount from your refund without your express agreement.

Exceptions: the right of withdrawal does not apply to items made to your specifications or clearly personalized for you, or to sealed items that are not suitable for return for health or hygiene reasons once they have been unsealed after delivery.

6. Orders placed before this update

Orders placed before the "Last updated" date at the top of this policy are handled under the terms that applied when the order was placed, unless this policy is more favorable to you. This policy does not limit your statutory rights as a consumer.